Technical support

$50.00

WordPress is a powerful tool that benefits from being optimized regularly to fully meet the changing needs of clients and their business objectives. Billed as a bank of hours, WordPress Technical support service covers all your needs so that you benefit from a tool at the peak of its capabilities at all times.

SKU: WP008 Category:
Description
Frequently Asked Questions

The power of WordPress rests, as with any web tool, on its customization to your specific needs and those of your online prospects. Our services therefore include, beyond technical support, specific expertise in the configuration of WordPress. Our team can advise you on the features you need to integrate for your business objectives, and the behavior or expectations of your typical online customer.

Billed as a bank of hours, this expertise involves both training/advice and execution (integration, addition, etc.) to take advantage of a tool at the peak of its capabilities.

This bank of hours is structured according to your budget and your objectives, and you remain in control of its use at all times (training, advice, analysis, execution). This flexibility allows us to offer a holistic, highly personalized service, addressing the most important objectives as a priority, and in full customer adequacy.

Frequently Asked Questions

What is the process of creating my website?

Within 48 hours of receiving your first payment, our Webmaster will contact you to confirm together:

  • The visual style and graphic atmosphere of the website
  • The different sections and desired features
  • The visual elements to be included (photos, colors, logo, etc.)

Once these points are confirmed, our Webmaster will proceed with the technical setup of your website, the implementation of its structure, and the organization of the navigation. When the first version is ready, an online demo will be shared with you to collect your feedback and adjust the next steps.

Where does the content of my website come from?

You know your business better than anyone else, so you are the best person to talk about your products and services. That is why we will ask you to provide us with your texts and visuals.

Our Webmaster will then integrate and highlight this content in a professional way that fits your brand image.

How soon will my website be launched?

Depending on the selected package, your website will generally go live within 1 to 2 weeks after receiving the first payment.

During this period, our Webmaster will work in collaboration with you to make the necessary adjustments based on your feedback.

Important note: all essential elements (texts, images, logo, etc.) must be provided in order for us to meet the design deadlines.

What happens if I request features that are not included in the package?

The package includes only the elements and features listed in this offer. Any additional request (features, integrations, special options, etc.) will be quoted and billed separately.

When is the project considered started?

The project is considered started as soon as the first payment is received. This includes planning, communication, technical setup and any work related to your website.

Is the deposit refundable?

No. The deposit is non-refundable once paid, as it reserves our production time and the project is considered started.

Can I cancel after I have paid?

Payments cannot be cancelled once processed. The project may be stopped at your request, but the deposit remains due and non-refundable.